What is LayerCare?

LayerCare are proactive IT administration services using a remote monitoring and management platform (RMM).Without any interruption in the activities of your employees, LAYERCARE monitors the health and performance of your IT network. Our robust RMM platform supports early detection and correction of problems, before they cause data loss and time.

Best practices

EVALUATE EFFICIENTLY

We produce periodic reports that will provide information about your IT system, including the value of the business and the services received, which will help you plan and budget for future IT expenses.

From reactive to proactive

Solve IT risks before they become a real problem for the business. Be proactive and identify the best practices that we detail below.

  • An RMM tool monitors your network and your IT assets 24/7.
  • The RMM tool alerts your MSP of a potential problem or a problem that is about to occur.
  • A centralized board allows remote diagnosis and correction of the problem by the appropriate technician, without interruption of your business flow.

Road to automatization

1
Install
the Agent.
2
Set Master
Agent.
3
Allow it to
start functions.
4
Get reports and
apply settings
5
Enjoy
automatization

LayerCare

$9.95Monthly
$9.95Monthly
fondo-rojo-plan-backlayer
  • Software and Operating Systems Updates.
  • Event activators.
  • SNMP traps
  • Extended management for devices.
  • Extended reports.
  • Support 24/7

LayerCare+

$29.95Monthly
$29.95Monthly
fondo-azul-oscuro-plan-backlayer
  • UNLIMITED REMOTE SUPPORT
  • Software and Operating Systems Updates.
  • Event activators.
  • SNMP traps.
  • Extended management for devices.
  • Extended reports.
  • Support 24/7

FAQ

Preguntas Frecuentes Backlayer

After installing the agent, can I uninstall it?

No, the agent can only be uninstalled by the main console managed by Backlayer.

Preguntas Frecuentes Backlayer

Are the reports monthly?

The reports can be as dictated by the client.

Preguntas Frecuentes Backlayer

If something happens to the computer, can Backlayer repair it?

Depending on the contract. If it is LayerCare + the equipment can be taken by a technician and repaired in our offices.

Preguntas Frecuentes Backlayer

With this system can I lose information?

Yes. This system only allows us to monitor the health of the team. For not to lose information use LayerDrive

Preguntas Frecuentes Backlayer

Does Backlayer always know if there are errors before the equipment gets damaged?

Thanks to all the reports and alerts that we can configure, our technicians have at hand the ability to detect any anomaly before it becomes a disaster and to act for stability and business continuity.

Preguntas Frecuentes Backlayer

Can Backlayer repair my machine while I work?

In some cases it is possible to carry out repairs without harming the user, however, there are many reasons why the user could be disturbed from his work schedule to perform relevant repairs on X case in particular.